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Version 1, published on 12 September 2026

Terms of Use

Version 1 - 12 September 2026

1. Purpose

These Terms of Use ("Terms") set out the rules for accessing and using the AlerteRayon / ShelfAlert service (the "Service"), published by BIZDI ("BIZDI"), a simplified joint-stock company under French law (SAS) registered under number 913 919 452 RCS Nanterre, whose registered office is at 7 B avenue Pierre Grenier, 92100 Boulogne-Billancourt, France.

AlerteRayon (ShelfAlert internationally) is a web application (PWA) for reporting products missing from store shelves. It is intended for two categories of users:

  • "Scouts": individuals who report products missing from the shelf using their phone (reading barcodes or electronic shelf labels, or a photo analysed by artificial intelligence). Use of the Service is free for Scouts;
  • "Managers": store managers and supervisors who view reports through a dashboard, under a subscription governed by the Terms of Sale.

Use of the Service implies full acceptance of these Terms. This acceptance is collected online when the account is created; the date, time, IP address and browser used are recorded as evidence.

2. Creating an account

Access to the Service requires the creation of an account:

  • the Scout account is created from a mobile phone number, verified by a code sent by SMS;
  • the Manager account is created from a business email address, verified by email.

The user undertakes to provide accurate and up-to-date information, to be at least 15 years old (or to have the permission of their legal representative), and to create only one account per person. The account is personal: the user is responsible for keeping their login details confidential and for any activity carried out from their account. Any suspicious use must be reported without delay to support@alerterayon.fr.

3. Rules of use

The user undertakes to use the Service for its intended purpose and in compliance with the regulations in force. In particular, it is prohibited to:

  • submit inaccurate, fanciful or bad-faith reports, or manipulate the reporting system in any way;
  • photograph anything other than the products, shelves and labels needed for the report; photos must not contain any unlawful content, nor identifiable people as far as possible;
  • use the Service to disparage a store, a retail chain or a brand;
  • disrupt the operation of the Service (intrusion attempts, bulk data extraction, reverse engineering, unauthorised automation, deliberate overloading);
  • impersonate a third party or create multiple accounts;
  • use the Service in breach of the internal rules of the stores visited or the instructions of their staff.

4. Gamification and points

The Service may award Scouts points, badges, rankings or other gamification elements based on their reports. These elements are purely indicative: they have no monetary value, constitute neither remuneration nor a vested right, are neither transferable nor convertible, and may be recalculated, changed or removed by BIZDI, in particular in the event of fraud or abuse. Should rewards be offered, they would be subject to specific conditions brought to the users' attention.

5. Content and intellectual property

The Service, the AlerteRayon and ShelfAlert brands, its software, databases and content published by BIZDI are protected by intellectual property law (see the Legal notice). These Terms grant the user only a personal, non-exclusive and non-transferable right to use the Service.

By submitting a report (including the associated photos), the user grants BIZDI a non-exclusive, worldwide, royalty-free licence to use that content for the purposes of operating, improving and promoting the Service, for the duration of the rights. Photos taken through the scanner are used only for automated analysis and are not kept beyond processing, under the conditions described in the Privacy Policy. The user warrants that they hold the necessary rights to the content they submit.

Aggregated and anonymised data derived from reports is the property of BIZDI.

6. Suspension and deletion of accounts

In the event of a breach of these Terms (in particular fraudulent reports, abuse of the points system, unlawful content or interference with the operation of the Service), BIZDI may, depending on the seriousness of the breach, issue a warning, remove the content concerned, suspend the account or delete it permanently. Except in urgent cases or serious breaches, the user is informed beforehand and given the opportunity to respond.

The user may delete their account at any time from the Service or by writing to support@alerterayon.fr.

7. Availability of the Service

BIZDI endeavours to provide continuous access to the Service, without being bound to do so. Access may be suspended or limited, in particular for maintenance, updates or in the event of failure of third-party providers, without BIZDI incurring any liability as a result. The Service is provided "as is"; BIZDI does not guarantee that it is free of errors, nor the accuracy of the information derived from reports, which come from users.

8. Personal data

The processing of personal data carried out as part of the Service (account, SMS verification, photo analysis, geolocation, audience measurement, etc.) is described in the Privacy Policy, which forms an integral part of the information provided to users. The use of cookies is described in the Cookie Policy.

9. Changes to the Terms

BIZDI may amend these Terms, in particular to reflect changes in the Service or in regulations. The new version is published on the Service with its effective date; users with an account are invited to accept it online at their next login. If they do not accept it, users may stop using the Service and delete their account; continued use after online acceptance constitutes agreement to the new version.

10. Governing law

These Terms are governed by French law. Any dispute relating to their interpretation or performance falls within the jurisdiction of the competent French courts; for consumer users, the protective jurisdiction rules of the applicable consumer law (including, for users in the United Kingdom, their mandatory local consumer protection rules) remain applicable, and prior recourse to a consumer mediator remains possible under the conditions provided for by law.